KC Contact Centres

KC Contact Centres is a division of the KCOM Group Plc, first established in 1904. The KCOM Group is a leading provider of communications solutions to both business and consumer markets across the UK. KC Contact Centres offers award-winning outsourced contact centre solutions to a wide variety of industry sectors. We operate from a purpose built 500 seat contact centre in Hull, where we have the operational and technical capability to service and reach customers via a broad range of contact channels. We have a management team with over 100 years combined outsourcing experience, a first class facility, in a proud city, with little competition for staff; allowing us to recruit the best. We utilise first class technology and are supported by a parent with 100 years of telecoms experience. Most importantly we have an enthusiastic, dynamic team who have aligned objectives and are determined to be a valuable long-term partner to our clients. Our operation has received national awards and accreditations; including a placing in the ‘Top 50 Call Centres for Customer Service’ for the last 2 years running (4th in Public Sector), and we most recently achieved the CCA (Customer Contact Association) Global Standard.