Kissing It Better

KiB is about the little things that make the world of difference to health care. We worry about improving practical concerns such as good communication, appetising food, comfort and surroundings – things that show both patients and their carers that the traditional values of healthcare providers are unshakeably intact. Kissing it Better offers an easy-to-use, on-line ‘suggestion box’ of what has been shown by experience to work. The web site can be used free of charge by patients, carers and health professionals. Good ideas for transforming the lives of patients are quickly and easily shared. Health organisations are striving to improve patient experience. It is a major focus of both health policy and management, even though measuring experience (as distinct from clinical results) is notoriously difficult. Tackling the small things has a fundamental effect, both on patients' complaints of poor attitudes and on staff's morale and motivation. KiB has learnt from the most respected customer service businesses, such as Apple, Disney and John Lewis. We advocate a clear philosophy for focusing on the practical concerns of patients and carers – an outlook promoted by Florence Nightingale over 100 years ago yet still essential today. Find all of our accounts here - https://linktr.ee/kissingitbetter