KK Creative Oy

Helping companies to innovate and improve their customer and service experience by using service design methods. My services include: Helping companies to improve their existing services or innovate new service concepts using design thinking methodologies. Helping companies to manage and improve their customer experience through digital and physical touchpoints with tools like customer journey mapping and qualitative research. Helping companies to use co-creation as an effective method for innovation and collaboration. As a facilitator I help groups to make better decisions, be more creative and make participation a pleasant experience for all types of people. Coaching and mentoring: I am offering courses on basics of service design and customer experience for companies and non-profits. I am also coaching and mentoring people in organisations to use service design methods in their daily work.