KPI Connect

KPI connect is an award winning, unified full-featured contact center, providing a diverse array of multi-channel B2B and B2C solutions. Founded in 1994 originally under the Faneuil Group, KPI Connect has delivered on time, on budget and in scope services for more than 20 continuous years, having managed over one billion contacts. Our philosophy is to “Collaborate, Communicate & Connect”. This has been the cornerstone of our business as we aim to become an extension of your organization, continually improving your programs with a consultative approach. With three strategic locations: Canada (Winnipeg Manitoba), USA (San Diego California) and the Caribbean (Barbados), KPI Connect can be your nearshore choice for your process outsourcing needs. We offer skilled agents with multi-lingual capabilities in English French and Spanish, both on premise and remote (Canada & USA offices). KPI's Barbados contact center is set apart from the sea of emerging contact centers and positions itself uniquely as a boutique style, high quality center, providing clarity in inbound, outbound and ebusiness services through the use of cloud technologies. At KPI connect we deliver world class capabilities, designed for success.