KPI Group

KPI Group provides support in re-engineering inbound & outbound call centers, high-end quality lead support, executive franchise support, motivation through incentives, enhanced leadership communication, keeping a continual focus on “staying compliant” on all federal and state call center rulings while offering expert services, with a focus on global BPO outsourcing and state-of-the-art technologies. Key areas of expertise offered; but not limited to: BPO outsource partner selection; RFP development & management enhancement. Vendor management services. Executive Leadership Support, focused on enhanced communication, using a new top browser-based tool, to make teams more effective. Complete Franchise Support, Design and Development. Contact Center Assessments & Audits / Analytic KPI-Goal Support Enhanced brand management, the customer life cycle and supporting a multi-channel marketing strategy. Contract negotiation support with respect to Sales / Marketing, Technology & Site Acquisition Education and support development of incentive-based pricing. “Best practice” & sales process flow audit and analysis / Marketing development process enhancement Compliance Education and Management on federal and state levels, as well as respect to insurance industry.