LAB EXPERIENCE

Passionate and energetic leadership with proven experience of developing operational strategy, driving operational efficiency, cost reduction, revenue protection and business performance. Hands on experience of matrix influencing strategies, organisational structure design, process re-engineering, customer experience mapping and CSAT improvement, acquisition integration, change & transformation leadership. Global Mergers & Acquisitions Global Project Management Shared Services Outsourcing Service to Sales Social Media Customer Service Omni Channel Contact Centre People Management Business Process Management Global Process Alignment Customer Experience (Order to Cash & Contact Centre)