Lateral Unit

We are a company specialized in the implementation of Experience Management (XM) programs. For over a decade, we have focused on 𝗤𝘂𝗮𝗹𝘁𝗿𝗶𝗰𝘀 𝗫𝗠, a technology that transforms experience data into actionable insights aimed at driving customer loyalty, enhancing employee engagement, and developing cutting-edge competitive strategies. As certified 𝗤𝘂𝗮𝗹𝘁𝗿𝗶𝗰𝘀 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀, we design and implement advanced 𝗫𝗠 solutions that integrate technology, strategy, data, and processes to maximize business impact for our clients. Our experts work closely with multidisciplinary teams to develop solutions integrated with their systems and organizational goals. 𝗔𝗿𝗲𝗮𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 Experience Management Programs: • Customer Experience (CX) • Employee Experience (EX) • Educational Experience (EdX) • Strategy & Research (S&R) Experience Management Consulting: • XM program adoption and maturity using Qualtrics • Advanced data analysis • XM ecosystems • Ad-hoc projects and integrations