LibraSun Solutions

With a service level of 95%, your inbound is set to deliver excellent service. About 1500 inbound calls are served during the average month with AHT of 1,5 minutes. Your best agents have top priority on inbound skills and have adequate training to handle those calls. The main inbound activity is to serve all calls to your toll-free number. You will be able to run multiple outbound campaigns. Cold calling is our main outbound activity. More than 200 daily interactions per agent are for your everyday business. With AHT of 7 min, for your new customers, agents are capable to collect all critical information during the first contact.