Little Language Models

The mission: reduce friction and frustration for people navigating the web. How? By iteratively simplifying language, navigation, and processes, complemented by the application of effective information architecture principles. Even the most technical audiences deserve simple, intuitive platforms—complex domains shouldn’t imply correspondingly complex experiences. I’ve helped clients like Sony and Microsoft build clear, actionable, and scalable experiences using information architecture, resulting in easier, more intuitive products that boost conversions, reduce support costs, and improve the customer experience. Join the Little Language Models journey and let’s rid the world of frustrating websites together. 📖 Weekly articles Every Tuesday, I share stories and actionable tips on how to spot, fix, and prevent information architecture issues to reduce friction and improve customer experience. 👉 Subscribe at https://littlelanguagemodels.com/subscribe 🛠️ Information architecture services Know exactly where to put content and what to keep, remove, or update. Improve customer satisfaction through simple language and data-driven content organization. 👉 Get a detailed description of my services at https://littlelanguagemodels.com/information-architecture