The Lumen team set out to solve one of today's most complex problems of incorporating machine learning (AI) into the everyday workflow for front line customer support representatives (CSRs). Lumen is helping businesses to increase customer satisfaction by reducing customer support chat session durations and response times.
Lumen merges human knowledge and experience with machine learning. Using recurrent neural network (RNN) models trained from historical chat logs, Lumen instantly suggests responses to CSRs. Its learning models are continually optimized and updated to adapt to changing company product information.
Company Details
- Founded
- -
- Address
- 5646 Milton St, Dallas,tx 75206,united States
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- http://lumen.ly
- Keywords
- Kontich.
- HQ
- dallas, TX
Lumen Ai Questions
Lumen Ai's website is http://lumen.ly
Lumen Ai's LinkedIn profile is https://www.linkedin.com/company/lumen-ai
Lumen Ai's industry is
Software Development
Lumen Ai's top competitors are
Lumenai,
Lumen Technologies,
Lumen Labs,
Video Ai,
Augmeta - Ai Peers,
Lumin.ai,
Luminai,
Eden Capital Careers,
Actwise,
Snugz Usa.
Lumen Ai's categories are Software Development
Lumen Ai's founding year is 2016
