Most companies today track a number to assess how happy their customers are. NPS, CSAT, online ratings. What they miss is a way to tell what actions will move the number up or down. To do that, they would have to organise feedback from all sources; sift through thousands of rows; categorise that; find insights; map trends; and report. It’s too much.
Lumoa makes this easy. It looks at any customer interaction, automates the analysis, and highlights the items with the biggest impact. The companies we work with not only see a spike in the numbers they track, but they always know what to do next to continue growing their business.
Today, we serve companies in 14 countries, and we have users in 81. We have processed more than 45 million pieces of feedback in over 60 languages. And the companies we work with not only see 10%, 20%, even 150% spikes in the numbers they track, but they always know what to do next to make their customers love them.
Discover how Lumoa can help you. Contact suvi@lumoa.me
Company Details
- Employees
- 12
- Founded
- -
- Address
- Hermannin Rantatie 8, Helsinki,uusimaa 00580,finland
- Phone
- +358 504860598
- su****@****umoa.me
- Industry
- Technology, Information And Internet
- Website
- lumoa.me
- Keywords
- customer experience metrics, Net Promoter Score, Artificial Intelligence, customer experience, analytics-as-a-service, text analytics, sentiment analysis, analytics, call analytics, voice analytics, survey analytics.
- HQ
- Helsinki, Uusimaa
Lumoa Questions
Lumoa's helpline number is +358 504860598
Lumoa's website is lumoa.me
Lumoa's LinkedIn profile is https://fi.linkedin.com/company/lumoa
Lumoa has
12 employees.
View email and phone details for 12
employees at Lumoa.
Lumoa's industry is
Technology, Information and Internet
Lumoa's top competitors are
Salesfollow,
Questback,
Fastsight.ai,
Caleido.io,
Easywash,
Perfect Dashboard (Acquired By Wp Engine),
Hubspot,
Netigate,
Loupedeck,
Apiable.io.
Lumoa's support email address is support@lumoa.me
Lumoa's categories are Technology, Information and Internet
Lumoa's founding year is 2016
