ManageEngine IT Service Management

In today's business environment, companies are increasingly dependent on their own internal IT teams to deliver business-critical services and functions. If IT services and the IT service desk are not properly managed, companies will see their productivity plummet and could lose their competitive edge. ManageEngine's ITSM suite is a proven way to manage and deliver the IT services that keep organizations running smoothly. Our ITSM solution is packed with all the critical ITSM processes, like incident, knowledge, problem, change, project, and asset management, as well as a CMDB module. Apart from a host of essential service desk capabilities, you also get best practice ITSM workflows, powerful integrations with IT management apps, smart automation, extensive reporting capabilities, and codeless customizations. Deployable on the cloud or on-premises, our ITSM suite provides great visibility and central control in dealing with IT issues, helping to ensure that businesses suffer no downtime. ManageEngine also offers an ITSM solution designed exclusively for managed service providers, with capabilities like account management, a built-in billing module, and rebranding. Our enterprise and IT service management platform, ServiceDesk Plus, is trusted by around 100,000 service desks worldwide, and the PinkVERIFY-certified IT asset management module of ServiceDesk Plus is also available as a standalone tool, AssetExplorer. For more information on our ITSM suite, please visit https://www.manageengine.com/.