CUSTOMER OBESSION:
Customer-obsessed organisations live Customer Obsession every single day across every single customer touch point.
They dedicate themselves to honour the commitments they make to their customers.
They continuously listen to their customers so they can work as one team to create even greater value for their customers.
Map & Key’s mission is to enable both small and large companies across the globe to become truly customer-centric, while remaining profitable.
We are passionate about assisting businesses to outperform their competitors by getting them to obsessively, compulsively focus on their customers.
We are a business design practise specialising in co-designing and co-implementing business strategies with people, for people, resulting in customer-centric cultures, products, services and processes.
We achieve this by moving companies from theoretical discussions around customer-centricity to a place where they can practically implement initiatives that will bring them closer to their goal.
Working with many companies across multiple sectors, I found customer-obsessed companies:
1. Use customer feedback to continuously drive improvement
2. Establish customer focused leadership and governance
3. Design quality, meaningful customer experiences
4. Drive a culture that empowers staff to execute the desired customer experience
5. Ensure technology is not the customer experience driver but the enabler
6. Implement customer experience metrics that matter
Company Details
- Employees
- 1
- Founded
- -
- Address
- Cape Town, Western Cape 7140, Za
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- http://www.mapandkey.co.za
- Keywords
- customer experience management, customer journey mapping, business strategy, cx strategy, design thinking, systems thinking, customer research & insights, voice of the customer (VoC), cx metrics & measurements, experience design, ideation, creative problem solving, customer centric culture, service design & blueprint, change management, process improvement & redesign, new product development, behvarioural economics, consumer behaviour, organisational culture.
- HQ
- Cape Town, Western Cape
Map & Key Questions
Map & Key's website is http://www.mapandkey.co.za
Map & Key's LinkedIn profile is https://za.linkedin.com/company/map-key
Map & Key has
1 employees.
View email and phone details for 1
employees at Map & Key.
Map & Key's industry is
Business Consulting and Services
Map & Key's top competitors are
Pdg Development Consultants,
Clq,
Firdale Consulting,
Gmt+,
Neural Sense (Pty) Ltd,
Meridian Economics (Pty)ltd,
The Behaviour Change Agency,
Behave Consulting.
Map & Key's categories are Business Consulting and Services
Map & Key's founding year is 2019
