Vogel

What do you do in the year between roles? You build. You reflect. You sharpen. You fly forward. VOGEL was created to capture a purposeful transition — time spent refining values, strengthening leadership principles, and exploring what's next in the evolving landscape of Customer Experience. After leading global post-sale teams and building bridges between Customer Support and Customer Success, this chapter became about staying active, relevant, and prepared for the right next step. During this time, I’ve focused on: 🛠 Sharpening my craft — Staying close to trends in AI, SaaS, Customer Success, and Support leadership 💡 Writing and teaching — Sharing insights weekly on leadership, post-sales growth, and personal development 🤝 Connecting with purpose — Networking across industries, mentoring, and learning from others on similar journeys 🔍 Staying ready — Exploring new opportunities with companies that value ownership, curiosity, and grit What I’m looking for next: A leadership or strategic IC role where I can build, optimize, and scale post-sale functions — with a special focus on bridging Customer Success and Support, driving outcomes, and delivering meaningful customer experiences. This isn’t a gap. It’s a launchpad. Let’s talk.