Mattersight helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers. With the industry's largest database of customer behavioral profiles and advanced analytics, Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.
Company Details
- Employees
- 28
- Address
- 200 W Madison St, Chicago,illinois 60606,united States
- Phone
- 512-391-7700
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Website
- mattersight.com
- Keywords
- Call Routing Software, Personality Analysis, Customer Experience, Call Monitoring, Compliance, Performance Management, Sales Effectiveness, Voice of the Customer, Artificial Intelligence, Machine Learning, Big Data, Speech Analytics, Predictive Analytics, Customer Satisfaction, Agent Coaching, Conversation Data, Agent Desktop Capture, QA Automation, Behavioral Communication Training, Call Storage & Retrieval, Service & Support, Productivity, Outsourcer Performance, Collections, Claims, Customer Retention, Data Security & Privacy, Performance-Based Pricing, Behavioral Call Routing, Predictive Behavioral Routing.
- HQ
- Chicago, Illinois
Mattersight Corporation Questions
Mattersight Corporation's helpline number is 512-391-7700
Mattersight Corporation's website is mattersight.com
Mattersight Corporation's LinkedIn profile is https://www.linkedin.com/company/mattersight-corporation
Mattersight Corporation has
28 employees.
View email and phone details for 28
employees at Mattersight Corporation.
Mattersight Corporation's industry is
IT Services and IT Consulting
Mattersight Corporation's top competitors are
Modelop,
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Mattersight Corporation's categories are IT Services and IT Consulting
