CXP Embedded Partners (CX Pathfinder)

We are passionate problem solvers and we started CXP to partner with inspired teams working on exciting challenges. We know that it’s a long leap to trust outside expertise to thoughtfully care for your most important business priorities. This is why we break from the traditional consultancy model and support you side-by-side as embedded partners. Whether it’s defining an integrated, big picture strategy or getting tactical on a well-defined CX challenge, our approach always starts with empathy-driven Discovery. In this way, we get to feel and understand the opportunity from the perspective of your team, your stakeholders and most importantly your customers. We have over 30 years of combined experience in Customer Experience. At our core, we are operators with top to bottom experience. This, combined with our deep knowledge of Human-Centered Design, Product Strategy and Innovation enables us to deliver products and ideas that can be implemented. We love what we do! Our curiosity and passion stem from creating productized experiences. From building new initiatives to transforming the current state, we get excited about the possibilities. What gives us a spark every morning is making things better for your customers by impacting loyalty, retention and acquisition. We are not just a consultancy, we are your teammates. We fully embed with your team and that's the secret sauce. We have proven this end-to-end model with many organizations.