Menzies Client Solutions (MCS)

Based near London Gatwick airport, Menzies Client Solutions offers professional, tailored packages for airlines looking to outsource their claims handling. With over 20 years’ experience in the baggage and customer relations industry, and working on behalf of some of the world’s biggest airlines, we have a proven track record of keeping costs low but customer satisfaction high. OUR SERVICES CUSTOMER RELATIONS Our Customer Relations services include: • Customer Relations Claims • EU261 compensation claims • Specialise in handling No Win, No Fee companies and Legal Claims BAGGAGE Our Baggage services include: • Baggage Claims Handling • Primary Tracing • Secondary Tracing • LZ Storage and Management • Proration • Subrogation Claims REPORTING As part of our service, we offer airlines a tailor-made reporting package: • Monthly/Quarterly/Annual reports • Trend Analysis • Raw Data REFERENCING We also offer a referencing service to companies requiring a full airside pass for their employees at UK stations, which includes a complete 5 year candidate reference check. We adhere to all stringent policies required at the relevant ID centre.