Mercury Customer Management Ltd

Mercury used to help companies make a positive step change in customer experience and sales. We achieved this by auditing contact centre operations, measuring the quality of front line customer experience being provided by contact centre staff and recording why customers are calling in the first place. The process works whether the contact centres are in-house or outsourced. Whilst Mercury is currently dormant, our Founder, David Payne, now runs Addison Hayes Limited and can be reached at david.payne@addisonhayes.co.uk. They are genuine experts in contact centres and customer experience. Message David for a chat or call on 07957 578533 He looks forward to hearing from you. Toni Herridge - Managing Director