Mercury used to help companies make a positive step change in customer experience and sales. We achieved this by auditing contact centre operations, measuring the quality of front line customer experience being provided by contact centre staff and recording why customers are calling in the first place. The process works whether the contact centres are in-house or outsourced.
Whilst Mercury is currently dormant, our Founder, David Payne, now runs Addison Hayes Limited and can be reached at david.payne@addisonhayes.co.uk. They are genuine experts in contact centres and customer experience. Message David for a chat or call on 07957 578533
He looks forward to hearing from you.
Toni Herridge - Managing Director
Company Details
- Employees
- 3
- Founded
- -
- Address
- Office 30, Craven Court, Glebeland Road,united Kingdom
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- mercury-cm.co.uk
- Keywords
- Contact Centre Quality Measurement, Contact Centre Consultancy, Mystery Shopping, Contact Centre Training, B to B Telemarketing, Membership Renewal and Retention.
- HQ
- Camberley, Surrey
- Competitors
- New Link Consulting.
Mercury Customer Management Ltd Questions
Mercury Customer Management Ltd's website is mercury-cm.co.uk
Mercury Customer Management Ltd's LinkedIn profile is https://uk.linkedin.com/company/mercury-customer-management-ltd
Mercury Customer Management Ltd has
3 employees.
View email and phone details for 3
employees at Mercury Customer Management Ltd.
Mercury Customer Management Ltd's industry is
Business Consulting and Services
Mercury Customer Management Ltd's top competitors are
New Link Consulting.
Mercury Customer Management Ltd's categories are Business Consulting and Services
Mercury Customer Management Ltd's founding year is 2010
