Metrica Systems is a Unified Customer Experience Analytics solutions provider for customer service centric organizations.
Metrica’s analytics solutions include:
- Contact Centre Performance Management (CCPM)
- Unified Reporting, Scorecards, KPIs & Dashboards
- IVR and Cross-channel Analytics
- Real-time Performance Management
- Agent Desktop Analytics
- Outsourcing Performance Management
- Social Media , VoC and Sentiment Analytics
Typical business benefits:
Metrica's solutions help improve customer experience and operational efficiency holistically and provide tangible results in 30 days.
- Increase in CSAT by up to 10%
- Increase in agent productivity by 5 to10%
- Improvement in supervisor effectiveness by 10 to 20%
- Reduction in MIS costs by up to 60%
- Increase in IVR self-service completion rate by 2 to 5%
- Increase contact centre sales by 10 to 15%
Our CenterWorks Unified Analytics product platform can be integrated with more than 75 different systems from Avaya, Cisco, Genesys, Aspect, Siemens, AudioCodes, Verint. Nice, HP, Microsoft, Oracle, Amdocs and other in-house built systems.
Typical contact centre systems that are integrated with CenterWorks are ACD, IVR, WFM, CRM, Chat/Email/Social Media, QM/Call Recording, VoIP Gateways, Coaching/Training and HR.
Contact: sales@metricasystems.com
Company Details
- Employees
- 14
- Address
- Bangalore, India, Bangalore,560034,india
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- metricasystems.com
- Keywords
- Unified Reporting, Contact Center BI, Scorecards, KPIs and Dashboards, Performance Management Solutions for Contact Center, IVR, CTI, CRM & Back-office work-flow systems, Social Media, Voice of Customer, Sentiment Analytics., and Data Integration, Data mining.
- HQ
- Bangalore
Metrica Systems Questions
Metrica Systems's website is metricasystems.com
Metrica Systems's LinkedIn profile is https://in.linkedin.com/company/metrica-systems
Metrica Systems has
14 employees.
View email and phone details for 14
employees at Metrica Systems.
Metrica Systems's industry is
Software Development
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Metrica Systems's categories are Software Development
