MF Consultancy Services are sales, operations and customer service consultants for merchants, manufacturers and distributors in the construction industry.
We use video mystery shopping and customer research surveys to provide you with:
• An objective view of your business through your customers’ eyes
• The most effective way of identifying staff in need of further training
• An efficient deterrent against dishonesty, poor service and bad practice
• Branch diagnostics – The best way to identify root causes of under-performance
• Peace of mind that your staff are complying with legal requirements and company policy
We offer the most cost effective method of monitoring your customer service standards by giving you a first class insight. We measure the gap between what you promise and what you deliver...then we work with you to help bridge it, through bespoke workshops (our sales & margin workshops have put up to 3% on GM)!!
As the market gets more competitive, the more important quality, convenience and service become, so an investment in a strategy of quality customer service is therefore an investment in future profitability.
Our associates have over 20 years’ experience in helping merchants, distributors and manufacturers better understand their customers’ needs and we are the only consultancy service in this sector that are members of the BMF.
Company Details
- Founded
- -
- Address
- 53 Martin Drive, Dartford,kent Da2 6bf,united Kingdom
- Industry
- Wholesale Building Materials
- NAICS
-
Lumber and Other Construction Materials Merchant WholesalersLumber, Plywood, Millwork, and Wood Panel Merchant WholesalersBrick, Stone, and Related Construction Material Merchant WholesalersRoofing, Siding, and Insulation Material Merchant WholesalersOther Construction Material Merchant Wholesalers
- Keywords
- Video Mystery Shopping, Competitor Analysis, Under Performing Branch Recovery Plans, Bespoke Workshops, Sales Training, Safety Training, Customer Service Surveys, Net Promoter Scores, Rapid Branch Diagnostics, Market Research.
- HQ
- Dartford, Kent
Mf Consultancy Services Questions
Mf Consultancy Services's LinkedIn profile is https://uk.linkedin.com/company/mf-consultancy-services
Mf Consultancy Services's industry is
Wholesale Building Materials
Mf Consultancy Services's top competitors are
Hpc-Design Ltd,
Mf Partnership Consulting,
Snc Installations Ltd.
Mf Consultancy Services's categories are Wholesale Building Materials
Mf Consultancy Services's founding year is 2017
