MF Consultancy Services

MF Consultancy Services are sales, operations and customer service consultants for merchants, manufacturers and distributors in the construction industry. We use video mystery shopping and customer research surveys to provide you with: • An objective view of your business through your customers’ eyes • The most effective way of identifying staff in need of further training • An efficient deterrent against dishonesty, poor service and bad practice • Branch diagnostics – The best way to identify root causes of under-performance • Peace of mind that your staff are complying with legal requirements and company policy We offer the most cost effective method of monitoring your customer service standards by giving you a first class insight. We measure the gap between what you promise and what you deliver...then we work with you to help bridge it, through bespoke workshops (our sales & margin workshops have put up to 3% on GM)!! As the market gets more competitive, the more important quality, convenience and service become, so an investment in a strategy of quality customer service is therefore an investment in future profitability. Our associates have over 20 years’ experience in helping merchants, distributors and manufacturers better understand their customers’ needs and we are the only consultancy service in this sector that are members of the BMF.