MindwareWorks Inc.

MindwareWorks is providing Enterprise Conversational AI Platform & Agentic Workflow Orchestration Platform, the CogInsight & CogXi. We provide Chatbot and AICC to leading companies in the banking, credit card, insurance, retail, e-commerce, utility, and electronics industries in Korea and Japan. Based on the achievements in Korea and Japan, we are challenging new markets with partners in Southeast Asia and the U.S., and providing new Agent Workflow and Orchestration technologies for the enterprise application of generative AI technology. As of 2024, more than 50 global-level companies in Korea and Japan are using the service, and lots of e-commerce companies in various industries are also using the service to replace customer support channels for global e-commerce in English, Japanese, Chinese, and Taiwanese. Our chatbot clients receive more than 50 million daily impressions, and our middleware handles at least 160 million AI-powered transactions per month. TouchHub CRM is the first SaaS CRM for contactless integrated customer management in Korea, launched in 2014. TouchHub CRM solution and service was recognized by Gartner as a Solution to Watch in 2016 and 2017. CogInsight, Since 2016, we have been focusing on AI Contact Center and chatbots based on Conversational NLP with Service Orchestrator.