Company

Minerva and Co.

Research Services Xuhui District, Cn 1 employees

Employees: 1

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Minerva and Co. Overview

Headquarters: Xuhui District, Cn
Website: minervaandco.com
Industry: Research Services
Employees: 1
Founded: 2004
NAICS: Scientific Research and Development Services

Research and Development in the Physical, Engineering, and Life Sciences

Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)

Keywords

Customer service training Mystery shopping Customer engagement consulting Retail training Secret shopping

About Minerva and Co.

Minerva is the leading brand in China delivering research, consulting and training programmes for clients who need to deliver the perfect customer experience. Founded in Shanghai in 2004 (as JETT customer experience) we have been providing customised and creative programmes for companies who want to optimise their performance in four key areas: - Customer satisfaction / customer retention / customer service - Extra revenue generation - Employee engagement and staff turnover - Brand perception Our clients include Apple, Disney, Mont blanc, VF Group, Ritz-Carlton, IHG, Starwood, Subway Restaurants and Virgin Atlantic Airways. Our services include customer experience consulting, customer engagement research, service-focused training, mystery shopping, customer satisfaction surveys and team-building programmes. Our team is currently located across Shanghai, Beijing and Hong Kong - with access to the whole of China and beyond.