Monarc Management (Pvt) Ltd.

Monarc Management is a hospitality based solutions provider, specializing in revenue and reputation management - empowering hotels to gain and maintain a competitive advantage. We rely on data, and use structured methodologies to extract, crunch and interpret data to provide accurate insights and suggestions. We believe in providing a 360 degree solution, unraveling new and unseen opportunities which are ripe for the picking. Revenue Management - Revenue management – Rate structuring & modeling, pricing strategy, yield management, rate optimization, inventory optimization, ADR/ARR optimization, RevPAR analysis and optimization, up-selling techniques, packaging and bundling - Tools: Channel manager, rate shopper, revenue optimizer, inventory and rate management, Property Management Systems (PMS) Chanel Distribution - Registration and management of the OTAs and Brand Site i.e. content (pictorial and textual), rates, inventory, special offers etc. - Registration and management of Offline Travel Agents - Tools: Channel manager (inventory and rate management), Property Management Systems (PMS) Reservation Management - Inquiry and reservation management (call and mail) - Customer care oriented methodologies Online Reputation Management - Coordinate, draft and publish management responses to customer reviews on TripAdvisor and other applicable OTAs - Social media management Training and Development - Training the hotel staff on handling guests and various situations - Crisis management - In-house up-selling techniques General - Competitor analysis - Monthly performance reports (based on the selected modules) - Top and bottom line management