Company Email Format Management

MRM Support

Research Services Za 17 employees

Employees: 17
Contacts: 1
Emails: 1

mrmsupport.co.za LinkedIn

MRM Support Overview

Headquarters: Za
Phone Number: Available in AeroLeads
Website: mrmsupport.co.za
Industry: Research Services
Employees: 17
Founded: 1995
Company Email: Available in AeroLeads
NAICS: Scientific Research and Development Services

Research and Development in the Physical, Engineering, and Life Sciences

Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)

Keywords

Customer Satisfaction Monitors development Employee Relationship Index development Employee impact on customer loyalty measurements Customer Research Multichannel fieldwork CATI fieldwork CX BI platforms

About MRM Support

MRM Support provides clients with accurate and timeous measurements through which to monitor their impact on customers' perceptions, loyalty and retention when providing a service. We develop Customer Satisfaction Monitors at interaction levels for all business units within an organisation. Our CATI methodology ensures control over sample size so that statistically relevant scores can be used as part of employees' performance measurements and incentives. Our strategy ensures market share growth via monitoring and managing Nett Promoter Scores. Product and Price cannot provide a competitive edge alone anymore, and managing service levels has become the modern battlefield for protecting and growing market share.

MRM Support Contact Details

People in AeroLeads: 4
With contact data: 1
Email contacts: 1; 25.0% coverage

MRM Support Org Chart

Sample employees and titles

Name	Title	Location	Contact
Laura Stucky	Research Manager/business Analyst	City of Johannesburg, Gauteng, South Africa	View
Kirsty Terblanche	Head Product Owner and Client Liaison	City of Johannesburg, Gauteng, South Africa	View
Thabisile Ngobeni	Operations Manager at Mrm Support	City of Johannesburg, Gauteng, South Africa	View
Princess Mngadi	Call Center Representative at Mrm	City of Johannesburg, Gauteng, South Africa	Email