MSB Financial Solutions

MSB Financial Solutions is a accounts receivables management company specializing in collections for Health Care, Bank Cards/Retails Cards, Utilities and PDL's. Apart from providing 1st/3rd-party collections services, MSB has been able to provide multi-faceted services to its Clients, providing pre-legal collections and litigation services via its attorney network. Services range from consumer/commercial collections to Mortgage underwriting, loan re-modifications and all related back-end work that is involved in these processes. MSB's management team has extensive experience in financial services, specifically consumer, collections. I was directly involved with opening up a new 150-seat offshore Call Center in India specifically to handle ARM services. MSB has had an Outstanding success in revenue generation and expense control. Our management team has been able to communicate successfully with all staffing levels, producing superb employee retention rates. My personal attributes and experience: • Intense experience in budgeting, P&L, strategic planning, compliance, marketing programs, revenue generation, expense control & reduction. •Knowledgeable in all lending, credit and collections/risk management/loss mitigation portfolios to include utilities, commercial, credit card & mortgage. •Experienced in successfully starting & leading call center and multi-branch lending operations with an idea of building to exceed growth projections and cross selling all ancillary products. •Recognized for training, mentoring & developing supervisors & teams that focus on outstanding customer service. Specialties Debt acquisition, collections, team building and development, call center BOT process(build-operate-transfer), multiple branch management, compliance, underwriting, vendor management, business & process development.