Mobile Support Line specialized in high added value technical assistance, has carried out strategic partnerships with major players in ICTs in France: Virgin Mobile, SFR, Coriolis ... This experience has prompted MSL to develop its skills to better respond to market evolution towards automated and personalized assistance.
News: Launch of Nuha NLU building Engine for developpers
// Delivered Consulting Projects:
Change management advisory for Coriolis Telecom France
Context: Swap to Full MVNO architecture
Scope: Definition of the followings:
• Target Customer Technical Support strategy, according to ITIL V3, including impact on organization, process, tools and SLA
• Troubleshooting & Investigation tree per typology of incident
• Specifications of the transverse Ticketing tool
// Delivered BPO Projects:
• For Customer Care & Technical Support (Virgin Mobile France)
- Technical L2/L3 Support & troubleshooting of Customer complaints (Cost Savings : - 60%, Delay Optimization: 70% of tickets processed within 24 hrs and without involving third Parties)
- Customer Assistance (DATA & MMS Setting, Network hanging, handset configuration check…)
• For Technical Support Team (Virgin Mobile France)
- IT & Network L1 Support & SPOC: Ericsson/ BICS/ Syniverse/ Starhome / Oberthur/ Netsize / RIM…
- Network KPI monitoring
• For Roaming Team
- IREG Testing (GSM/3G/LTE/CAMEL)
- Roaming Partners Data handling
• For Performances Team
- QoE V3D Tool Exploitation (Mobile Application agent deployment/ Data analysis/ Repporting…)
- Drive Test Analysis & Reporting
- Social Networks Verbatim Analysis (Focus negative posts related to Network Quality)
Company Details
- Employees
- 1
- Founded
- -
- Address
- Immeuble Yasmine Tower, A1-3 Centre Urbain Nord, Tunis,1082,tunisia
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Website
- mobilesupportline.com
- HQ
- Tunis
Msl Int Questions
Msl Int's website is mobilesupportline.com
Msl Int's LinkedIn profile is https://tn.linkedin.com/company/msl-tunisia
Msl Int has
1 employees.
View email and phone details for 1
employees at Msl Int.
Msl Int's industry is
IT Services and IT Consulting
Msl Int's top competitors are
Federys Digital,
Latesys - Groupe Adf,
Rh Consulting,
Mas Management & Audit Services,
Continuumrd,
Rh-Consulting,
Clickonweb,
Supervoice,
Ubiquitops,
Organisation Nationale De L'enfance Tunisienne.
Msl Int's categories are IT Services and IT Consulting
Msl Int's founding year is 2013
