Business Process Transformation professionals committed to creating unique value and competitive advantage for every client partner, either small or large. By combining Proven Expertise, Continuous Process Improvement / Best-Practice, Technology Innovation, and Global Multi-Lingual/Multi-Cultural capability we deliver on high-value customer engagement/contact center solutions which:
Create competitive advantage and loyalty through excellence-in-service
Reduce cost through Process Improvement / Best-Practice and Technology Innovation
Deliver Top-line revenue impacts through an industry leading retention and sales practice
Maximize technical support / remote diagnostic value though First-Contact-Resolution, Service/Product Trending, and agent knowledge
Provide service impact across the globe in nearly every language/culture
Mitigate risk with proven process and execution
Our team crafts agile service / support solutions that transform the customer service/support environment delivering measurable business outcomes.
What does this mean?
NexxLinx deploys a fully dedicated, motivated team of client advocates, from agent to program director. We manage each customer contact as an opportunity to evaluate customer preferences and expectations in order to improve the underlying business process. We reward our team for improving your business through gamification and incentives.
Several qualities clearly differentiate us from the standard, “shift the work to cheaper locations” outsourcer:
We stand behind our solutions by committing to innovation and improvements that provide year-over-year improvements to service cost / customer satisfaction
We provide rapid time-to-value and business agility allowing our partners leverage Real-time change for competitive advantage and Shareholder Value
We earn a Trusted-Advisor relationship with clients
Company Details
- Employees
- 275
- Founded
- -
- Address
- 3565 Piedmont Rd Ne,, Building Two,suite 104,united States
- Phone
- 877-747-0658
- Industry
- Outsourcing And Offshoring Consulting
- Website
- nexxlinx.com
- Keywords
- Customer Retention, Tech Support, Inbound Sales, MultiLingual/Multi-cultural Support, GSA Contract Holder, Customer Support/Back Office, Fulfilment, Elite/Concierge/White Glove Customer Advisor Services, Worldwide Contact Centers, Virtual Agents.
- HQ
- Atlanta, GA
Nexxlinx Questions
Nexxlinx's helpline number is 877-747-0658
Nexxlinx's website is nexxlinx.com
Nexxlinx's LinkedIn profile is https://www.linkedin.com/company/nexxlinx
Nexxlinx has
275 employees.
View email and phone details for 275
employees at Nexxlinx.
Nexxlinx's industry is
Outsourcing and Offshoring Consulting
Nexxlinx's top competitors are
Cenium,
Teensafe Inc,
Touchstone 1,
Mas Community Health,
Sia Group, Inc.,
Deep Blue Communications,
Tmp Direct,
Tashkent City Ibc,
Office Of Research,
Focus Services.
Nexxlinx's categories are Outsourcing and Offshoring Consulting
Nexxlinx's founding year is 1998
