NG-Solution

Operating from Belgium and the United Kingdom, NG-Solution has built a reputation of excellence in the Computer Telephony Integration and Contact Centre market, with a strong focus on Genesys Labs products for which we are Genesys Strategic Partners. NG-Solution has also developed and sold for years Genesys software add-ons, and specifically a Genesys toolbar fulfilling the most advanced requirements. The NG-Toolbar is currently used by large corporations in very disparate environments where different technologies and functional requirements are met:  Integration with different CRMs (PeopleSoft, RightNow, Trinicom…)  Different telephony platforms (Alcatel, Avaya, Cisco, Siemens, ...)  Different types of media, blended or not (Email, Inbound voice, Outbound voice, CallBack…)  Single and multi-tenants architectures  Virtual contact centres and remote (at home) agents… The NG Toolbar is flexible enough to accommodate all the technological and functional requirements of a modern contact centre.