Niche Customer Experience Consulting Firm

Niche Customer Experience Consulting Firm (formerly called Neetch Company) is a leading integrated customer experience management services, training and digital solutions provider in Africa. With a trio of businesses i.e. ✔️ Niche Customer Experience Consulting Firm ✔️ Niche Institute of Customer Experience and Innovation (NICXI) ✔️ Niche Digital Solutions we work with small, medium and large organizations to; understand their customers better, build human-centric capabilities and improve customer experience when customers buy, use or share their products/services. At Niche Customer Experience Consulting Firm, our solution composition is designed to assist organizations to deliver on key customer expectations through the research, design, implementation and monitoring of structures and projects that improve customer profitability and employee experience. Our vast experience at Niche Customer Experience Consulting covers; customer service operations, customer experience management, product experience management, human capital development, human resource management and marketing. Our Mission is to grow African businesses one customer experience at a time using Africa-inspired structures, frameworks and methodologies.