Niehoff Experience Consultancy

At Niehoff Experience Consultancy I help companies and CX professionals to get their customer experience to the next level. To do that I use my theoretical knowledge and practical experience in consumer psychology, customer experience, change management, process improvement, research and leadership. I believe in the power of data-driven strategies and always support teams in becoming more effective and self-sufficient. In everything I do I strive for balance: Quick wins and longterm goals, qualitative and quantitative input, top down and bottom up movement, customer satisfaction and business result.