Nordic Bench

Nordic Bench examines about twenty different industries, and delivers competition analysis and benchmarks in all of them. The big benefit of this is being able to offer a cross-industrial benchmark where, for example, an airline's customer satisfaction can be compared with a company in the telecom sector. This is because the model used is generic and is also used internationally by the architects behind the Net Promoter methodology, Satmetrix. In addition, since we make measurements throughout the Nordic region, a company that operates in several Nordic countries can get a comparison between the countries regarding how their products and services are perceived.