Shining a Light on Exceptional Hospitality
About Us
At Northern Lights, we help hospitality businesses across the North East of England deliver outstanding service, increase guest satisfaction, and build stronger reputations. From boutique hotels and B&Bs to stadium stewards and front-of-house teams, we offer hands-on consulting and tailored training rooted in real-world service expertise.
We believe every guest interaction is a chance to shine—and we’re here to help your team make every moment count.
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Our Services
1. Hospitality Audits & Service Reviews
We visit your venue, assess the guest experience, and provide practical feedback for improvement—no fluff, just actionable insight.
2. Staff Training & Guest Experience Coaching
Using the SERVQUAL model, we deliver engaging, industry-relevant training in:
• Guest communication and empathy
• Service recovery and complaint handling
• Upselling and customer journey mapping
3. Customer Feedback & Reputation Management
Turn reviews into growth opportunities. We help you analyse, respond to, and learn from online feedback to improve your ratings and guest loyalty.
Why Choose Northern Lights?
• Local expertise with national insight
• Customised solutions, not off-the-shelf advice
• Trusted by venues, hotels, and event spaces across the region
• Focused on sustainable improvements, not quick fixes
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Who We Work With
• Boutique hotels & guesthouses
• Visitor attractions and tourism venues
• Stadiums, event teams & stewarding companies
• Independent restaurants & cafés
• Training and development partners
Company Details
- Founded
- -
- Address
- Sunderland, Durham,england Dh1 2,united Kingdom
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Keywords
- Durham.
- HQ
- Durham, England
Northern Lights Consulting Questions
Northern Lights Consulting's LinkedIn profile is https://uk.linkedin.com/company/northernlightsconsultancy
Northern Lights Consulting's industry is
Business Consulting and Services
Northern Lights Consulting's top competitors are
Dusha Cafe,
Grand Central Rail,
Emmaus North East,
Mcclean Photography And Fine Art,
Fhr Solutions,
Mazeoptions,
Levie,
Carney Consultancy Ltd,
Boost Pet Food.
Northern Lights Consulting's categories are Business Consulting and Services
Northern Lights Consulting's founding year is 2025
