novomind APAC

novomind APAC develops tailored software solutions for customer service and digital commerce across the world. The highest level of dedication, maximum customer focus and close collaboration across all levels are at the centre of its product development and implementation. An owner-managed company, novomind is one of the market-leading providers of software and services from a single source – particularly for companies in the enterprise segment. Its portfolio includes the standardized yet flexible-to-use software products novomind iAGENT, novomind iSHOP, novomind iPIM and novomind iMARKET. ABOUT novomind iAGENT THE INNOVATIVE OMNICHANNEL CONTACT CENTRE SYSTEM A new era of customer contact: novomind iAGENT is the intelligent contact centre system for the efficient handling of a very large number of customer inquiries across numerous channels – from chat and chatbots to calls, e-mails, video chats and messengers to social media. Always available – just like a friend.