Civica UK Limited

Since 1984, OneStep have been a leading player in the development of software solutions for the civil debt collection market in the UK. Through the experiences gained over the many years, a practical working knowledge of the market, industry certifications and the valuable input of clients, OneStep continues to advance its innovative software to optimise the support clients receive. Built upon a robust and fully optimised platform the OneStep suite offers modules for use by office, call centre and field agent staff. OneStep core solutions are deployed to over 1,000 organisations, including commercial debt enforcement agencies, Local Authorities and London Boroughs. The OneStep suite supports all aspects of the collection process efficiently and effectively and is fully compliant with latest TCOG legislation. Customisation of work activities allows the OneStep system to be defined for each different debt type being collected, including CTax, NNDR, Parking, High Court, HBOP, School Fees and Sundry Debts. The extensible nature of the solution allows the OneStep suite to integrate fully with existing in-house systems to ensure smooth data exchange and provide real time visibility of case developments. With all software development, software support and data centres located in the UK, OneStep can provide the highest levels of service and ensure that all data security is maintained.