Oomph

We help people understand people. B Corp accredited and proud to be so, we are a research, evaluation and CX consultancy and development agency that helps organisations design better experiences by knowing more about the people and businesses that have them. Research and Evaluation We make it our business to know how to reach the people and businesses that are important to you through a combination of ground breaking and trysted methods. We'll combine qual and quant research, use the best of AI and do it all quickly and effectively so you can make better decisions. Sustainable CX strategy Our innovative research approach means we can think, design and build with the experience of the customer first, using in-house and industry best practice tools and techniques. We will always consider sustainability - can you make your CX strategy stick? Sustainable CX design Sometimes our work is about helping organisations embrace technological change to make the customer experience better. We have a design team that can build and evolve digital platforms, whether an AR interaction or dealing with deep systems integration for marketing technology, SaaS and eCommerce functions. And we consider the impact on people and planet of our recommendations. Changing behaviours With changing technology comes changing behaviours, sometimes creating a challenge within an organisation. We have the people and skills to help organisations achieve the cultural shift needed to create a focus on the customer first. This may be in the form of leadership development, workshop facilitation or development of training & CPD modules.