Operant.AI

Operant.AI is the debt collection intelligence platform. We work with leading financial institutions and accounts receivable groups to revolutionize the collections process. By integrating the rich data and machine learning to personalize the collections approach in order to improve customer experience, increase repayment rates and maximize retention. Credit losses are one of retail banks’ largest expenses, costing over $5.5B per year in Canada alone. Operant.AI is an Intelligence platform for collection agents and customer success teams. We believe data is the most under-leveraged asset in organizations today, and that having good, effective analysis and learning from the insights they contain is the biggest lever to growing revenue. We use Natural Language Processing, and Deep Learning to allow collections and customer service teams to identify what works to increase their conversion rates. We help financial institutions identify who’s actually able to pay versus a waste of time and identify what are the “needle-moving strategies” these agents can apply with customers to get the best outcome for everyone.