Operative Intelligence

OI is a no-code conversation intelligence solution that automatically transforms your unstructured customer conversation data into real world, actionable insights, helping contact centers achieve the following benefits: Reduce inbound support volume - by forensically understanding the root cause of customer contact and pain points, our customers have reduced inbound volume by over 20% (without using tech to automate interactions) Improve operational efficiency of frontline teams - through objective, data driven coaching insights our customers have improved efficiency by over 25% in 12 months Automation - OI fully automates the following tasks that are typically completed manually by humans: dispositions, quality & agent evaluations, cost analytics, business analysis, impact quantification Differentiators: requires zero business resources (insights and data science is done-for-you), the only platform that automatically identifies root cause of contact, cost and automates business cases while also solving for agent evaluations, scorecards and Auto QA. OI supports integrations across multiple systems and channels including Voice, Email, Messaging, Chat, Social, Tickets, Reviews and Warranty Requests.