OI is a no-code conversation intelligence solution that automatically transforms your unstructured customer conversation data into real world, actionable insights, helping contact centers achieve the following benefits:
Reduce inbound support volume - by forensically understanding the root cause of customer contact and pain points, our customers have reduced inbound volume by over 20% (without using tech to automate interactions)
Improve operational efficiency of frontline teams - through objective, data driven coaching insights our customers have improved efficiency by over 25% in 12 months
Automation - OI fully automates the following tasks that are typically completed manually by humans: dispositions, quality & agent evaluations, cost analytics, business analysis, impact quantification
Differentiators: requires zero business resources (insights and data science is done-for-you), the only platform that automatically identifies root cause of contact, cost and automates business cases while also solving for agent evaluations, scorecards and Auto QA.
OI supports integrations across multiple systems and channels including Voice, Email, Messaging, Chat, Social, Tickets, Reviews and Warranty Requests.
Company Details
- Employees
- 26
- Founded
- -
- Address
- Los Angeles, California, Us
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- operativeintelligence.com
- HQ
- Los Angeles, California
Operative Intelligence Questions
Operative Intelligence's website is operativeintelligence.com
Operative Intelligence's LinkedIn profile is https://www.linkedin.com/company/operative-intelligence
Operative Intelligence has
26 employees.
View email and phone details for 26
employees at Operative Intelligence.
Operative Intelligence's industry is
Software Development
Operative Intelligence's top competitors are
Operative Iq,
Tracebit,
Bezel,
Freckle (Freckle.io),
Headland Technology,
Genesys,
Operational Intelligence (Oi),
Operative,
Pitstop,
Vim.
Operative Intelligence's categories are Software Development
Operative Intelligence's founding year is 2019
