Ops in Action

Ops in Action is a real-world operations field guide series for leaders who get things done. Built on 30 years of frontline and strategic experience across facilities, construction, design, and change management, the series offers clear, practical insights — no fluff, no filler. Just real tools and fresh thinking for operational leaders navigating the challenges of contracts, planning, sustainability, and team performance. Whether you’re a new manager or seasoned director, Ops in Action gives you a grounded, system-based approach to operations with a human touch. • Short, punchy books based on real experience • Inspired by two core laws: “Plan Your Work and Work Your Plan” & “Every Action Has an Ops and Equal Reaction” • Aimed at those who lead from the front but think three steps ahead This is practical ops — done with purpose.