Optical Consumer Complaints Service

The Optical Consumer Complaints Service (OCCS) is a free and independent mediation service designed to assist both consumers (patients) of optical care and the professionals providing that care. Funded by the General Optical Council, the regulatory body for opticians, optometrists, and dispensing opticians, the OCCS helps resolve disputes fairly and efficiently. Opticians and optometry practices have internal complaints procedures to address concerns raised by consumers. In most cases, issues are resolved informally. However, if a consumer and the optical practice are unable to reach a satisfactory resolution, the OCCS steps in to facilitate mediation. The goal is to help both parties find a mutually acceptable outcome, reducing stress and uncertainty. The OCCS is operated by Nockolds, ensuring complete impartiality. Every complaint is handled fairly and efficiently, allowing both consumers and professionals to move forward with confidence.