O.O.P.S. excels in all facets of service operations and processes, impacting your customer experience. With a wealth of expertise cultivated over 30 years in Mystery Shopping, Service Benchmarking, Surveys, Focus Groups, and Team Training and Development, O.O.P.S. possesses the skills and experience necessary to truly elevate your business performance.
Our Cloud-hosted proprietary reporting systems transcend mere reporting tools, offering a genuine opportunity to comprehend your customer interactions and service functions. Audit data becomes available online within 24 hours of each Mystery Snoop visit, providing comprehensive visibility into every aspect of the process.
Boasting an audit scope, question inventory, and reporting system customizable to meet the needs of any client in any industry, you are assured of receiving meaningful information in an easily digestible format.
Beyond research and analysis, O.O.P.S. crafts and delivers practical, motivational workshops designed to elevate service standards, reshape the perspective of your personnel towards customers, and unlock the potential within your team.
Covering practical and operational aspects of exceptional customer service, our workshops span welcoming and handling inquiries, effective telecommunications, internal workplace culture, leadership development, sales, membership promotion, and service in the retail context.
Explore our weekly podcast, The Michelle Pascoe Hospitality Podcast, featuring interviews with leaders in the Hospitality industry, business owners, specialists, and more at http://michellepascoe.com/podcast/.
Embark on leadership development with our online courses, including the Middle Management Movement program.
Company Details
- Employees
- 6
- Founded
- -
- Address
- Southey Street, Mittagong,australia
- Industry
- Research Services
- NAICS
-
Scientific Research and Development ServicesResearch and Development in the Physical, Engineering, and Life SciencesResearch and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)
- Website
- oops.net.au
- Keywords
- MYSTERY SHOPPING, LEADERSHIP TEAM DEVELOPMENT TRAINING, FRONTLINE CUSTOMER SERVICE TRAINING, COMPETITOR AUDITS / POSITIONING MAPS, INDUSTRY BENCHMARKING, SURVEYS, FOCUS GROUPS, ONLINE COURSES, PODCAST, HIGH ROLLER FACILITATION, PROFESSIONAL SPEAKER ON THE CUSTOMER EXPERIENCE, PROFESSIONAL SPEAKER ON LEADING A INTERGENERATIONAL WORKFORCE.
- HQ
- SYDNEY, NEW SOUTH WALES
Optimum Operating Procedures And Services Pty Ltd Questions
Optimum Operating Procedures And Services Pty Ltd's website is oops.net.au
Optimum Operating Procedures And Services Pty Ltd's LinkedIn profile is https://au.linkedin.com/company/optimum-operating-procedures-and-services-pty-ltd
Optimum Operating Procedures And Services Pty Ltd has
6 employees.
View email and phone details for 6
employees at Optimum Operating Procedures And Services Pty Ltd.
Optimum Operating Procedures And Services Pty Ltd's industry is
Research Services
Optimum Operating Procedures And Services Pty Ltd's top competitors are
Foodservice Industry Association Inc,
Jobleads,
Superior Food Services,
Verint,
St. George Leagues Club,
Baxters Food Group,
Hello Sarnie,
Mansfields Pty Ltd,
Riseup,
Flynn Group.
Optimum Operating Procedures And Services Pty Ltd's categories are Research Services
Optimum Operating Procedures And Services Pty Ltd's founding year is 1994
