OsbornChapple

OsbornChapple is a leading eCommerce and Retail professional services company; providing consulting and outsourcing services with global experience of launching, scaling and managing £10m+ revenue businesses. We strive to bring our partners’ eCommerce and retail ambitions to life; taking a consumer first and data driven approach to every aspect of the business. With more than 20 years of eCommerce and 35 years of retail experience in the team, we have orchestrated the builds and ongoing management of online retail sites for global brands including Honda, multiple Unilever brands & Hearst Magazines. Although primarily focused on eCommerce, we consult across all retail sectors and take the omni-channel approach that successful modern direct-to-consumer business demands. We are London-based but engage with clients globally, including in the USA, and have experience of managing multi-language sites which require sensitivity to local culture, attitudes and knowledge. Our wide network of specialists and knowledge of up-to-date technology trends make us the perfect partner for both large companies looking to go direct-to-consumer and early-stage startups alike. We have particular proficiency and experience in the following areas: project scoping and management of tender processes, project management of front-end and back-end website development, commercial negotiations, legal, finance, customer services, online & offline marketing (including PPC, SEO, affiliates and eCRM), warehouse operations and logic, partnerships, site copy & imagery, business intelligence, and stakeholder management.