Passion for Patients™ International

Patient Experience Expert | Employee Engagement Facilitation With expertise in relationship development, team building, and teaching Medical Etiquette, I am pleased to offer our on-site, customized, training program for staff in healthcare organizations that focuses on interpersonal and communication skills. Passion for Patients™ Coaching Program is designed to increase patient satisfaction and engagement, galvanize staff loyalty and empower the team, and improve reimbursements in healthcare organizations. This mission-based work was inspired by the simple question: how can we bring Medical Etiquette back to healthcare? Organizations that have completed the Passion for Patients™ Workshops report improved patient satisfaction scores, fewer patient complaints, more collaborative and communicative teams, and a more congenial work environment. We believe these changes have taken place because: 1) our Workshops are on-site and customized. 2) we offer Mystery Patient Assessments (our version of a secret shopper). 3) we provide Medical Etiquette Coaching Program (our version of train-the-trainer).