Pollux BPO LLC

• Detail-oriented Inshore and offshore contact center offering 10 years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Adept at mentoring new employees on processes and policies in support of team and business objectives. • We implement processes to accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. • Cheerful and upbeat talent and associates with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. • Bilingual Customer Service Representatives with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Enthusiastic online chat specialists experienced in process management and offering great writing skills. • Assist end-users with complex technical issues. Communicate complicated concepts in clear manner. Great at resolving inquiries via chat support.