Press 1 For Nick

The Press 1 For Nick is ranked in the world's top 2.5% of podcasts, and it is focused on Customer Service, Customer Experience and Employee Experience. My listeners learn the stories and skills of the world’s most brilliant and interesting leaders focused on Customer/Employee Experience and Customer Service. The show has over 250 episodes, and listeners in over 81 countries, was recently picked up by the LinkedIn Podcast Academy. I've interviewed leaders from (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDx Speakers, and two former CEO's of Starbucks. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Mental Health, Personalization, Storytelling, and more.