Primora Labs

Primora is an AI consulting and services company. We specialise in identifying high-impact AI use cases, developing and deploying production-ready solutions. Key Projects: 1. Photo Validation for Telehealth Onboarding Business Impact: Reduced invalid photos sent by patients by >80%, saving 60+ clinician hours monthly and improving patient experience Technical Highlights: - Developed 10 distinct checks for weight and hair loss assessments - Fine-tuned computer vision models: ResNet, ConvNeXt (classification) and YOLOv8 (detection) - Used active learning and weak supervision to curate dataset from highly-skewed source - Utilised thresholding to maintain False Rejection Rate (FRR) below 10%, achieving True Acceptance Rates (TAR) ranging from 60% to >99% - Deployed real-time inference pipeline on AWS ECS. Achieved latency of 500ms on a CPU machine 2. Triage for Telehealth Front Desk Business Impact: Successfully tagged >50% incoming requests as non-clinical, saving clinician time and improving response time for clinical cases Technical Highlights: - Fine-tuned multiple BERT-like models on individual messages, and built an LLM-based (Claude 3 Haiku) solution to understand complex conversations (NLP) - Curated a representative evaluation dataset by applying topic modeling on raw data - Achieved 90% F1 score on detecting clinical intents (on the curated dataset) Other Projects: - Date of birth verification from ID documents (OCR) using multimodal LLMs - Topic discovery models providing deep taxonomy insights (100+ categories) from user interactions