QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of Artificial Intelligence Technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.”
With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching. Built with industry best practices, QEval acts as a comprehensive solution to achieve a consistent and effortless customer and agent experience.
Company Details
- Founded
- -
- Address
- 1903 Berry Drive, Nacogdoches,texas 75964,united States
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- https://www.qevalpro.com/
- Keywords
- Speech Analytics, Customer Sentiment Analysis, Voice of Customer Analytics, Contact Center Agents, Agent Performance Management, Call Center, Contact Center, Quality Monitoring, Call Quality Analytics, Quality Assurance, Business Intelligence Analytics, Contact Center Reporting, Integrated Contact Center Coaching, Call Center Training, Conversational Analytics, Customer Experience Management, CX, Customer Service, Customer Satisfaction, Net Promoter Score, Interaction Analytics, Compliance Monitoring, Risk Mitigation, Call Center Integration.
- HQ
- Nacogdoches, Texas
Qeval - A Product Of Ets Labs Questions
Qeval - A Product Of Ets Labs's website is https://www.qevalpro.com/
Qeval - A Product Of Ets Labs's LinkedIn profile is https://www.linkedin.com/company/qeval
Qeval - A Product Of Ets Labs's industry is
Software Development
Qeval - A Product Of Ets Labs's top competitors are
Adzyn Tech,
Outshine Co,
Etech Global Services,
Truenorth Advisory Group,
Think Sage Inc.,
Nielseniq,
Taskus,
Numerator,
Patterns Llc,
Maxicus.
Qeval - A Product Of Ets Labs's categories are Software Development
Qeval - A Product Of Ets Labs's founding year is 1997
