QStory

QStory has transformed the lives of tens of thousands of contact centre employees over the past 10 years by providing our customers a solution that gives them radical autonomy in their jobs whilst at the same time improving the service they deliver to their customers. We do it through our Agent App and with advanced AI algorithms which ensure flexibility for the employees and at the same time further optimising their schedules to fit the forecasted demand. This ensures the employee gets what they need, the customers get improved service and this is all done without the need for manual intervention, so the planning and real-time teams and team-leaders have much more time to focus on tasks that really matter and contribute value to their organisation. QStory optimises resources across the organisation; front office, back office and branch/field services, giving all employees flexible working conditions, customers better service and delivering previously unrealised productivity gains.