Reekon

Reekon is an autonomous system that helps B2B/C companies automatically analyze and resolve customer inquiries via all communication channels and automate daily customer service tasks while communicating with the back-office systems. Key product features for industry-specific companies: Ticket analysis - automatically analyze your customer inquiries via all communication channels including Social networks, Live Chat, Email, or even Phone calls. Ticket resolution - generate answers or resolutions to your customer needs without human interaction based on your historical customer inquiries, knowledge base, products, or services databases. Task automation - integrate Reekon with your company back-office systems and automate customer-requested tasks without human interaction. Customers can be issued refunds, manage their orders and services, register claims or faulty products, and much more depending on your own case. Categorization - categorize and assign customer inquiries automatically to the most appropriate and available teams, agents, or engineers. Configure tags or other types of filter criteria to prevent clutter in your Helpdesk. Other features: - Email automation - Live chat and Social networks automation - Phone call automation - Dynamic ticket, knowledge base, service, and product database analysis - Automatic ticket assignment and categorization - IT Service Management or Helpdesk platform integrations - eCommerce platform integration - Performance analysis and analytics - Application support - Custom process maps and customer journeys - Self-hosting - Priority SLA - Multilanguage support - Back-office system integrations