Retention Avenue LLC

You've got a growing SaaS Product and an outstanding customer service team that gives every customer outstanding personal attention. Your customers love it, and all your Customer Satisfaction metrics are excellent. But as you keep growing, that's not going to be sustainable. You need a solid strategy to convert the wealth of knowledge and experience that your Customer Services Team has been providing one-to-one, into a form that offers the same value to your customers in a one-to-many format. The Customer Services Team is too busy supporting your customers to undertake a customer education program initiative. Product Management has been providing documentation, but it's too technical for customer consumption. You don't need a whole Knowledge Team at this point in your company growth. You can hire freelance content creators, but you still need someone who understands the needs of your customers to tell them what to produce. As a Customer Retention Specialist, I will take the time to get to know your product, your team, and your customers before collaboratively crafting a plan to address your unique needs as simply as possible. Whether through a short—or long-term engagement, I'm here to help you give your customers an experience they will love.