RIKITLAB

We offer services for various solutions related to digital technologies. We are able to build services to support various complexity and combinations, from classic 5x9 to 24x7x365, including any options in any time zone and format. Ready to help improve any existing services. We offer outsourcing service model as a solution for your business tasks. With our experience in running a variety of support services we successfully set up IT service management processes. Our approaches allow us to provide the right control and improve the quality of services. We offer order, transparency and peace of mind. Experience in support allows us to understand in a special way that time is an important resource for business. We value our clients' time and do our best to ensure that the business uses time efficiently. Right now our employees provide 24/7 support on projects for our partners and customers. They receive requests by phone, email and in person, fix them, resolve them or escalate them for resolution in the form of issued tickets to other support levels. At the next levels our employees solve different support tasks, both standard and specific. We are capable of many things and our experience helps us cope with all kinds of tasks. In our service support we are guided by ITIL methodology and we are sure that our approaches correspond to the best practices. We offer to use our own developed modular process management system T I K I T R I K as solution for different proccesses in the organization (Service Desk, Change Management, Access Management, IT Asset Management, Skill Matrices).